Telephone and Online Sales

Corporate Management has the ability to handle:

• → Inbound/Outbound Call Customer Care Programs

  • Inbound services include:
    • Order taking
    • Inquiry handling
    • Customer Care
    • 800 numbers answered
    
    Let CMG handle all or your overflow of inbound calls.

    Outbound services include:
    • Product/Service Promotion
    • Sales & Marketing
    • Seminar Recruitment
    • Courtesy Calls
    • List Cleansing
    • Market Research
    • Surveys including demographics
    • Lead Generation
    • Appointment Setting
    • Membership Drives.
    
    Whatever your B2B outbound calling needs CMG has the knowledge and experience to help.

• → Sales & Marketing

  • CMG will partner with you to make your project a success. We’ll provide personalized project development, professionally written scripts, agent training and accurate reporting. Whatever product or service you would like to promote CMG will work with you to develop a custom, tailor made campaign.

• → Retention & Renewals

  • The value of your customer base is paramount, especially in times like these.  CMG qualified agents will offer renewals to your current customers and at the same time, present new product sales or services to them.

• → Online Sales & Internet Marketing

  • Whether you’re looking to boost the sales of your online products or services CMG has the experience and knowledge to get the job done. We use a consultative sales approach to meet your online business development needs.

• → Product Announcements & Pilot Programs

  • Would you like to know whether or not your existing customers have an interest in a new product before you spend precious budget dollars producing it? Let us conduct a test project and see if the product has a chance of succeeding in the market.

• → Appointment Setting

  • Would you like to increase sales and free up the time of your expert sales force allowing them to close deals? Allow our professional agents to conduct cold calling. CMG agents can generate sales leads and set qualified appointments to assist you in acquiring new clients. We work with you to create a custom-designed quality campaign that produces results at affordable prices. Turning results into revenue.

• → Quality Assurance

  • Corporate Management provides an experienced, highly trained staff dedicated to quality service. Our representatives are qualified professionals who possess strong marketing and sales experience. They are hired only after a selective screening process. Just as CMG gives much thought and effort to hiring qualified representatives, that same care is given when deciding which CMG professional will be assigned to your project. This assures you that your campaign will be handled by the CMG staff member whose background and expertise will assure the best possible results for you.

    Because we value our clients, we strive to assure that our employees:
    • Are carefully screened before hiring
    • Function in a pleasant, positive environment
    • Are afforded general and project specific training
    • Receive ongoing constructive performance feedback
    • Are recognized and rewarded for their performance

    Corporate Management Group also provides taped confirmations and order verification. Taped confirmations not only confirm who the agent spoke with, what they decide upon and for how much and how long, it also ensures information accuracy such as correct spellings, correct addresses and clearly identifies changes that may need to be made to existing data.